Tag Archives: Behavior

Facebook Doesn’t get Monday Blues? (Weekly Social Media Behavior)

5 Aug

social web sites

Its true! EVERYONE rests on the sabbath!

I just completed 7 months of blogging – fairly sporadic stuff, i must admit. In these 7 months, I had formulated some theories about days and day parts that are most amenable to posting. These were:

– Mondays are great for posting on Facebook (Contrary to what you would expect, most folks do NOT get to office all waiting to sweat it out! I get loaaads of posts on my timeline, and actually a fair number of hits on my blogs on Mondays)

– Facebook gives me greatest hits – after all, these are friends, and they are fairly varied occupationally (from my mom, to my daughter – see this old post on Facebook’s ubiquitous appeal; to ex colleagues, to batchmates from school and college..)

– Fridays are bad – both these are actually a bit counter intuitive, aren’t they? If you look at lunch places, they are more crowded on Fridays than other places – most “nice to do” stuff is typically kept for fridays – so, one would think that Facebook browsing should be on the rise on Fridays? Not true

– Weekends are worst! On saturdays and sundays, I guess folks don’t use laptops; and, despite mobile increasing as access mode, I get least hits on those days 🙂

– For all social media platforms, the beginning of the day is better than the end – this is true of all, except twitter – where BOTH the beginning and the end is better.

I thought I would undertake some analysis and see if my hypotheses were true. Just so you know, I typically publish my blog at night, and then post it on twitter. In the morning, I repost it to twitter and then also post it on Facebook and Linkedin (Ofcourse, after judging appropriateness! There are posts that don’t make it to LinkedIn and Twitter; just as some that don’t make it to Facebook. See another old post with my opinions on segmenting content according to the character of the social media channel)

So, here’s what the trend of visits looked like:

Blog Visit Analysis

This validated my hypotheses about weekends being days of rest, but threw out a few surprising winners!
Interestingly, on a cumulative basis, all weekdays had more or less the same no. of visits per day (average).

However, if you break it up into days when there were posts published and those when there weren’t, Mondays and Thursdays were best for posting blogs. (I did a further drill down where I removed the outlier posts – those that were wildly successful, and found that Mondays were certainly the stars by far)

But, for “regular” behavior, ie, that not triggered by posts – which further translates to organic / search type visits – Mondays were actually the worst (and Wednesdays the best!). My theory for this is as follows:

After a lazy weekend, folks get back to work but also to their social networks – this points more and more to social networks, even the “non professional” ones like facebook, being almost an adjunct to your productive work day! This explains the high visits on Mondays when new triggers (new posts) are seen. But, during the middle of the week, folks start actual “work” – I am talking presentations/ inspiration/ research 🙂 – and hence organic visits peak then! Makes sense?

Look at the sources analysis:

Blog Source Analysis

Again, much to my surprise, “search” almost equals “Facebook” – this is partially testimony to the (slow) speed of blogging, but does atleast endorse the cleverness of my tags 🙂

A look at a few other similar subject analyses can be had here and here

So, if you want to start blogging, you know what time of the day/ day of the week and which channel to do it on! Happy blogging!

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Treat All Your Social Networks the Same? Reasons why you shoudn’t!

7 Jan

This is a pet peeve – so treat it as a bit of a rant.

Don’t get me wrong – I completely “get” integration, convergence, all of that! I also, from an enterprise’s perspective, am a BIG proponent of sCRM (Social Customer relationship management). That this means an integrated, holistic look at your customer (or stakeholder) – and that this therefore allows you to mine many pieces of information about them, I completely understand, and root for.

My problem is with the “customer”, or in this case, the USER of the multiple social networks – I do not see why, a post on twitter has to be fed to your facebook profile, or your Linkedin ID (on this topic, though it drew many protests, power to Linkedin for “delinking” from twitter)
Is your friend list on Facebook the same as your contacts on Linkedin is the same as your “followers” and “following” on Twitter? No, right? And there’s a reason for this. The fact is – that all social networks have a raison d’être (as they should) and therefore, a very real and distinct audience and culture.
As an example, as we all know, facebook being originally founded for university students, has now become the premier “getting/ staying in touch with friends and family” platform – note – fnf! (sure, so its now being touted as a great brand marketing tool, and sure, the biggest revenue generating mechanism is now advertising, but the fact still remains that you in general KNOW most people on facebook). Linkedin on the other hand – is your “professional” self – you don’t post family pix on linkedin! This is essentially a job (or employee, depending on which side you are) hunting site – and the behavior is thus appropriate. Twitter again, is very very different – it’s still a self expression platform as are all the others, but to a “wannabe” circle of folks – it therefore acts more like a news medium, albeit abbreviated! Add to this instagram/ Pinterest/ Foursquare – u have a complex structure – reflecting the many facets of your personality.
Given the people therefore that an individual is connected to, it makes sense to modify behavior to suit the audience. (Marketing 101 – segmentation/ targeting/ positioning, right?).
So, on facebook, I have my “mommy” self primarily – mostly I upload pix of my kids, and ofcourse secondarily, comment on fnf’s content. On Twitter, it is my Social Media and Technology interests, my tennis interests and my general politics interests that play out – my “following” list and so my newstream reflects that, and so does the content I share. On Linkedin, it is my professional self that shows up, which, in the last few years as an entrepreneur made avid use of this network for business development ☺. And on Pinterest, it’s a combination of all these, but the more visual forms – including that which tickles my funny bone ! You take all of this together, and you maybe (just maybe) get a sense of “me” – social media enthusiast, soccer/ tiger mom, armchair tennis player, ex entrepreneur, appreciator of satire and humour!
The only exception to this is if you are a BRAND, where the reverse of the above advice applies!
So, friends, drop the “publish to all channels” function when you write/ share content, and treat each of your social networks with the individual/ customized respect they deserve. ☺
After all, why oh why should we as individuals/ customers/ prospects – make it easy for enterprises to “slot” us – let them deploy some more technology, and then understand us to play to our multifaceted personalities! Agree?

Image

Social Network User Segments – What type are u?

7 Jan

I looked at klout last night after a long time. they’ve got some fairly cool stuff now – an influence/ network map being one of the few. what i missed however, was this nice-ish segmentation they used to do for klout users – i forget what it was, but i think it essentially clustered you basis yr behavior on social networks and who you were influencing (on this note, i think the modern world should say a prayer every morning to BCG – the inventors of the 2 by 2 matrix!) imho i cd potentially reclassify all folks using social networks a bit differently – on the basis of WHAT they were choosing to talk about (or the topic/ theme of their content) and HOW they were choosing to do it (in other words how active/ passive they were). and then, the sizes of the circles cd potentially show how active u were (or the frequency of your activity) I drew this matrix — a few cells obviously don’t self populate. I think i occupy the top left hand corner — what are u???

Segmentation